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If you don't see what you're looking for and you'd like us to create a custom design just for you, please contact us and let us know.

ADDRESS

Vancouver Bc, Canada

 

TEL

604-537-7862

 

EMAIL

designsbyfatimasumar@gmail.com/ fatima@fantabulousdezigns.com

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Shipping & Delivery

 

All prices are in Canadian Dollars.


Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. All orders are shipped from Richmond, B.C. Canada. 

All orders over $100 will receive FREE SHIPPING. This will include free expedited shipping throughout Canada and free tracked packet shipping throughout the USA.

 

Shipments made within Canada will have insurance and tracking for your package. All Canadian orders will be shipped via Canada Post Expedited option. This option will take 1-5 business days depending on where you live. 

 

Packages being shipped to the US will be shipped via Canada Post Tracked Packet option. For this option which is priced at $16 your package will be insured for up to $100 and have a tracking code, this takes up to 7 business days to reach you. If you would like to upgrade to express 1 day shipping via Purolator please email us at designsbyfatimasumar@gmail.com to make arrangements. This can cost up to $40 per package.

 

Your order will be shipped in 3-5 business days unless otherwise specified on the product detail page.

 

*Designs by Fatima Sumar is not responsible for any lost, stolen or damaged packages in the mail. Please choose the appropriate mailing choice to protect your purchase*

*Designs by Fatima Sumar is not responsible for any address mistakes made by the purchaser, please make sure to include the correct mailing address.

 

*HOLIDAY SHIPPING INFORMATION 2014*
PLEASE READ CAREFULLY TO ENSURE YOUR PACKAGE WILL ARRIVE IN TIME FOR CHRISTMAS

ALL ORDERS WILL BE SHIPPED 5-7 DAYS 
YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION ONCE YOUR ORDER HAS SHIPPED

CANADA: Please place your order on or before December 15th to ensure delivery for December 24th.

USA: Please place your order on or before December 1st to ensure delivery for December 24th

*if you are unable to order in this time frame please email us at designsbyfatimasumar@gmail.com and will ship via Purolator (overnight). Purolator costs are: Canada $25.00, USA $55.00

 

Easy Returns

 

All purchases will be charged 5% GST and 7% PST.

 

*ALL EARRINGS ARE FINAL SALE DUE TO HYGIENIC REASONS.

 

If you are not satisfied with your item, you may return it for a refund with the exception of earrings, for hygienic reasons. The item(s) must be unworn, have the original Designs by Fatima Sumar tag(s) attached, along with the original receipt and must be returned within 20 days of receipt. Refunds do not include the costs of shipping. All items must be in their original condition. There will be no exceptions. No damaged or tarnished products will be refunded. It is under the discretion of Designs by Fatima Sumar to accept returns, if the item(s) are not up to showroom standards there will not be a refund allocated.



Tracking Your Order

 

Upon completion of your transaction you will be provided a tracking code from Canada Post or UPS/Fedex which you can then track on their respective sites.

 


 

Money Back Guarantee

 

The item(s) must be unworn, have the original Designs by Fatima Sumar tag(s) attached, along with the original receipt and must be returned within 20 days of receipt for a full refund. Refunds do not include the costs of shipping. All items must be in their original condition. There will be no exceptions. No damaged or tarnished products will be refunded. It is under the discretion of Designs by Fatima Sumar to accept returns, if the item(s) are not up to showroom standards there will not be a refund allocated.



100% Secure Ordering

 

We use paypal in order to protect and secure your payment information and any other senstive information that is required to finalize your purchase.



Privacy Policy

 

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To allow us to better service you in responding to your customer service requests.

  • To quickly process your transactions.

  • To administer a contest, promotion, survey or other site feature.

  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.


How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on November 24,2014

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

 


 

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